Refund policy

Return & Exchange Policy

At The Bag Bay, your satisfaction is our priority. If something isn’t quite right, we’re here to help! Please read our return policy below for guidance.

  1. Return Window:  You can return your item within 15 days of delivery. Unfortunately, we cannot accept returns or offer refunds after this period.

2. Eligibility for Return:

To qualify for a return:

  • Unused & Undamaged: Item must be in its original, unused condition without any wear, tear, or alterations.

  • Original Packaging: Please return the item in its original packaging or similar protective packaging to avoid damage during return shipping.

  • Product Exceptions: Some items like hygiene products, perishables, or customized items may not be eligible for return. Contact our support team for specific product return eligibility.

3. How to Return an Item

Step 1: Contact Us
Reach out to our customer support team within 15 days of delivery. Share your order details and the reason for your return.

Step 2: Get Return Approval
Once approved, we’ll issue a Return Merchandise Authorization (RMA) number along with return instructions.

Step 3: Prepare Your Return
Pack your item securely. Include the RMA number on the package.

Step 4: Ship the Item
You’ll be responsible for return shipping costs unless the item was defective or we made a mistake. We recommend using a trackable service for safe delivery.

4. Refund Process

Once we receive and inspect your return:

  • Approval: If the item meets the return criteria, we’ll process your refund.

  • Refund Method: Refunds are made to the original payment method.

  • Shipping Costs: Refunds exclude any original shipping or handling charges.

  • Processing Time: Depending on your payment provider, it may take a few business days for the refund to reflect.

5. Exchanges

Want to exchange an item? Simply follow the return steps above and place a new order for the product you want. This ensures quicker delivery.

6. Non-Returnable Items

Some items cannot be returned, such as:

  • Gift cards

  • All sale Items     

  •  Final sale or clearance items

Check product pages or ask our team for more details before purchasing.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us right away. We’ll arrange a replacement, refund, or another suitable solution at no extra cost to you.

If you have any questions about our return process, our customer support team is always here to help..