Terms of service

Terms of Service

Welcome to The Bag Bay! These Terms of Service (“Terms”) outline the rules for using our website and purchasing products from our store. By using our site, you agree to these Terms—please read them carefully.

1. General Terms

a. Eligibility
To shop with us, you must be at least 18 years old or of legal age in your region. By using our website, you confirm that you meet this requirement.

b. Account Creation
Creating an account is optional but offers a more personalized shopping experience. You’re responsible for keeping your login information secure and for all activity under your account.

c. Product Information
We strive to keep product descriptions, prices, and availability accurate. However, we do not guarantee that all information is error-free and reserve the right to update or remove products at any time.

d. Prohibited Use
You agree not to:

  • Break any laws or infringe on third-party rights

  • Use the site for unlawful or unauthorized activities

  • Try to disrupt or hack our systems

  • Mislead, defraud, or upload harmful content (e.g., viruses or malware)

e. Intellectual Property
All content on this site—logos, text, images, and design—is our property. You may not copy, distribute, or use it without written permission.

2. Orders & Payments

a. Product Availability
Orders depend on stock availability. If an item is unavailable after purchase, we’ll contact you with alternatives or a refund.

b. Pricing & Payment
Prices are listed in the currency shown on the site. Payment is required at checkout. You’re responsible for providing accurate billing details. We may cancel any order at our discretion.

c. Order Confirmation
After checkout, you’ll receive an email confirming we received your order. The order is officially accepted once it ships or you receive a confirmation email.

d. Taxes & Customs
You are responsible for any additional taxes, customs fees, or duties. These vary by location. Please check with your local customs office for more info.

3. Shipping & Delivery

a. Shipping Methods
We ship All Over Pakistan via trusted carriers. Shipping options and rates are shown at checkout. Delivery times vary by destination.

b. Order Tracking
Once shipped, we’ll send you a tracking number (where available) to monitor delivery progress.

c. Delivery Delays
Delays may occur due to customs, weather, or other unforeseen events. We are not responsible for such delays.

4. Returns & Refunds

a. Return Policy
Please refer to our [Return Policy page] for detailed info on returns, eligibility, and the refund process.

b. Warranty Disclaimer
Unless clearly stated, we do not offer warranties on our products. Manufacturer warranties (if any) are handled directly by the brand.

5.Limitation of Liability

We are only liable for the amount paid for the product related to a claim.
We are not responsible for indirect or incidental damages such as data loss, lost profits, or business interruption.

6. Indemnity

You agree to protect and hold us harmless from any claims, costs, or damages resulting from your violation of these Terms or your misuse of our website.

7. Governing Law

These Terms are governed by the applicable laws of your jurisdiction. Any legal disputes must be handled in the courts of that jurisdiction.

8. Changes to These Terms

We may update these Terms at any time. Changes are effective as soon as they’re posted. Your continued use of the site means you accept the updated Terms.

Need Help?
For questions or support, feel free to contact our customer service team. We’re here to help!